Privacy Policy

Everything you need to know about how we use your information and why.
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Our commitment to privacy​

Your privacy is a top priority for us.

When dealing with your personal information we observe our obligations under the Privacy Act 1988 (Cth) and comply with the Australian Privacy Principles, as well other relevant state legislation.

This policy sets out how we will collect, use, store, disclose and de-identify your personal information.

The types of information we collect

The types of personal information we collect include:

  • contact details (name, address, telephone numbers, email, etc);
  • complaint details;
  • donation history; and
  • credit card and/or bank account details.

The types of sensitive information we collect include records of communication between us, which may include from time to time, information you provide us or we collect from others.

Why we collect private information about you

In order to fund our projects in Vanuatu we are actively involved in fundraising and promoting our organisation to potential donors.

We collect information about people to allow us to communicate with them, introduce them to our organisation, inform them of the work we do and encourage donations so we can continue to embark on supporting health and education in Vanuatu.

We do not use the information in any way other than in the furtherance of fundraising or other support for our organisation.

We generally collect the information we need to deliver and improve the services we provide. This includes processing donations, providing receipts, maintaining accurate details of our donors’ history and sending you information about our work.

We might also use your information for the following purposes:

  • for the immediate reason for which you have provided it to us (for example, to enable us to process your request, payment, registration, subscription, etc);
  • to maintain contact with you about our work, to report to you about our work, or to encourage you to learn about what we do; and
  • any other purpose directly related to our work and for which you have provided consent (where it is reasonably required by law).

We do not rent or sell your information or provide other organisations with our supporters’ details.

It is our policy to not approach under 18s (where we have this information) with fundraising requests. Under 18s should obtain parents’/guardians’ permission before donating or providing personal information.

Sometimes we may be legally required to disclose your information, for example, to government departments.

We may also sometimes share non-personal, non-sensitive and de-identified information with research organisations.

How we collect your information

We collect personal information about supporters, volunteers, employees, contractors and visitors to our events. We collect your information in the following ways:

  • face to face contact;
  • electronically including through our website and online surveys;
  • via social media messages or conversation;
  • during phone calls;
  • voice or image recordings;
  • whilst delivering and administering services at our facilities;
  • from forms, coupons and other correspondence (both in writing and electronically).

How we use your information

We only use your personal and sensitive information for the reason we collect it as set out above and for the purpose(s) for which it was collected, or as otherwise permitted by law.

We will not disclose the above information that we collect to affiliates or third parties without your consent.

Accessing and correcting your personal information

You can access your information by asking us. Occasionally, we may need to refuse your request to access information, for example, where granting you access would infringe someone else’s privacy.

When you request access, we will ask you to provide some form of identification so that we can ensure that you are the person to whom the information relates.

In some cases, we may also ask you to pay a reasonable fee to cover the cost of access.

If you have a question about this privacy policy or want to access your personal information you can contact us at: or call us on 0438 215221. We are available to answer your calls 9am – 5pm Monday to Friday (Melbourne time):

  • we will aim to respond to you within 28 days of receiving your request.
  • If we’re not able to help with your request, you will receive a written explanation as to why.

Complaints about a breach of your privacy

If you are concerned about how we have collected or managed your personal information we request you follow the procedure set out below.

  1. Contact us on 0438 215 221 and ask for our General Manager.
  2. Download and complete the complaints form available above.
  3. Submit your completed complaints form to: or post to:

General Manager, Melanie Jewson Foundation Ltd, PO Box 53, Bannockburn VIC 3331

In order to effectively address your complaint, we may request further information from you about your complaint and the reasons behind it.

  1. After we receive all the information we need from you, allow us approximately 28 days to address your complaint.

If you’re not satisfied with how we have handled your complaint you can also contact the office of the Australian Information Commissioner (OAIC) on

The OIAC is a government body independent of us. It has the power to investigate complaints about possible interference with your privacy.

Disclosing your personal information overseas

Occasionally we may use overseas facilities or contractors to process or back-up information or to provide other services.

As a result, we may disclose your personal and sensitive information to our overseas facilities or contractors for these purposes.

However, any disclosure of your personal and sensitive information overseas does not change our commitment to safeguarding your privacy.

We do not disclose or transfer your personal information overseas.

Securing your information

We take reasonable steps to ensure the security of personal and sensitive information we hold and to protect it against loss, misuse or unauthorised access, destruction, use, modification or disclosure.

Our IT systems are protected and comply with applicable security standards.

Only authorised personnel are permitted to access these details.

It is our policy to:

  • permanently de-identify personal information where reasonable and possible; and
  • destroy personal information once there is no longer a legal or business need for us to retain it.


It is your right to be dealt with anonymously, provided that is it lawful and practicable.

We will try to accommodate a request for anonymity wherever possible, however we note that in some circumstances, this may prevent us from practically and effectively communicating with you.

If this is the case we will notify you.

Cookies and links to other websites


When you visit our website a record of your visit is logged. The following data is supplied by your browser:

  • your IP address and/or domain name;
  • your operating system (type of browser and platform);
  • the date, time and length of your visit to the website; and
  • the resources you accessed and the documents you downloaded.

This information is used to compile statistical information about the use of our website. It is not used for any other purpose. If you do not want ‘cookies’ to be used please adjust your browser settings to disable them.

Links to other websites

Our website may contain links to third party websites, and third party websites may also have links to our website.

Our privacy policy does not apply to external links or other websites.

The operators of other websites may collect your personal information.

We encourage you to read the privacy policies of any website you link to from our website.